Sparksuite's subsidiary, HOA Express, is looking to hire a passionate customer service representative ("Customer Success Champion") to support our growing customer base.

Who we are

HOA Express is the leading SaaS platform for residential communities to build an outstanding website that informs and engages their residents. Loved and trusted by thousands of communities across the globe, our team is committed to providing the very best experience for our customers—in part by providing uncommonly great customer service.

The job

In a nutshell, Customer Success Champions are committed to ensuring our customers are successful. This is an incredibly important role in our company, not a job that simply needs filling. The customer success team is the face of our company to customers. You'll therefore be charged with representing our core values and our team well.

Day-to-day, you'll be answering potential and existing customers' questions, composing and refining helpful documentation, crafting informative social media posts, leading training walkthroughs, and proactively reaching out to users who may need tips or advice. The team converses with customers through live chat, phone, and email.

Internally, you'll be sharing customer feedback with our team, such as feature suggestions, discovered bugs, and common pain-points. This feedback is instrumental in helping our product team design and prioritize software improvements.

Requirements & skills

  • Superb communication. This is possibly the most important skillset. You have: the ability to write and speak clearly and concisely; a talent at explaining concepts to others; highly refined grammar and spelling; and excellent listening skills.
  • Friendly and personable. People enjoy communicating with you, and you're able to quickly build rapport with customers.
  • Genuinely empathetic. You're able to empathize with customers and understand where they're coming from. You make people feel heard and happy.
  • Great problem solver. You are persistent and resourceful when solving problems, yet not afraid to seek help.
  • Self-motivated. You enjoy accomplishing tasks and actively anticipating needs.
  • Tech savviness. You have an above-average familiarity with a variety of technologies—particularly website technologies.
  • Past experience. You have worked in customer-facing roles before.

Benefits & compensation

We treat team members right—and that's not just talk. All of our awesome benefits are explained in detail in our transparent employee handbook.

Salary of $40,000 - $50,000, depending on candidate's merits.

Other details

This is a full-time role at our headquarters in The Woodlands, TX. You'll be expected to work 40 hours per week, Monday-Friday, during our flexible office hours. At this time, we are unable to sponsor visas.